Returns, Refunds and Complaints Policy
Our Commitment to Freshness
At Flowers Marylebone, we pride ourselves on delivering only the freshest flowers to homes and businesses throughout Marylebone. As your trusted local florist, we understand how important it is for your arrangements to arrive vibrant, long-lasting, and exactly as ordered. Our Fresh Flowers Guarantee ensures that you can order with complete confidence, knowing you will receive blooms in their prime condition, carefully selected and expertly arranged just for you.
Damaged-On-Arrival Policy
We handle every bouquet and arrangement with the utmost care, but on rare occasions, items can be damaged in transit. If your flowers arrive damaged or not as described, please notify us as soon as possible following delivery. To assist us in resolving the matter swiftly, we may request clear photographs of the damage and the packaging. Once we have verified the issue, you'll be covered under our Damaged-On-Arrival Policy for a suitable resolution.
Freshness Window
Our Fresh Flowers Guarantee covers your arrangement for at least 5 days from the date of delivery, provided the flowers are cared for according to our care instructions. Should the flowers wilt or decline within this window despite proper care, contact us promptly so we can investigate and offer an appropriate remedy. We strive to ensure your floral gifts and arrangements are enjoyed for as long as possible, showcasing the exceptional quality local customers expect from Flowers Marylebone.
Refunds and Replacements
If your order does not meet our high standards for freshness, arrives damaged, or is in any way unsatisfactory, we’re here to help. Depending on the nature of your concern, we offer two simple solutions:
- Replacement: We will send out a new arrangement to you as quickly as possible, free of charge.
- Refund: If you prefer, we can issue a full refund to the original payment method used for your purchase.
We want every customer to be fully satisfied with their Flowers Marylebone experience. Simply let us know which option you would prefer after contacting us about your issue.
Complaints Procedure
Your feedback is essential to us, and we take any complaints seriously. Should you wish to register a complaint regarding your flower order or overall service, please get in touch promptly with the details and any supporting photographs where appropriate. Our team will acknowledge your complaint as soon as possible and conduct a thorough investigation. We aim to resolve all complaints efficiently, providing you with an outcome and explanation within a reasonable time frame. Our goal is to turn any negative experience into a positive one, reinforcing your trust in our Marylebone florist shop.
Trusted Local Florist in Marylebone
Flowers Marylebone is devoted to excellence, whether we are creating a small bouquet for your home or a large arrangement for your business. Serving the local Marylebone community with pride, we work hard to uphold our reputation as a florist you can trust. Thank you for choosing us for your fresh flower needs in Marylebone. Should you have any questions or concerns, our team is here to support you every step of the way.
