Online Flower Delivery Terms & Conditions for Marylebone

Terms & Conditions for Flowers Marylebone Online Orders

Introduction

Welcome to the Flowers Marylebone website. By accessing or placing an order through our online flower delivery service for Marylebone and surrounding areas, you agree to be bound by these Terms & Conditions. Please read them thoroughly before proceeding with your purchase. These Terms create a legally binding agreement between you (the customer) and Flowers Marylebone for the purchase and delivery of flowers and related products.

Service Coverage

Flowers Marylebone provides flower delivery services to customers located in Marylebone and the nearby surrounding areas. Please note, by using this website and placing an order, you confirm that your delivery address falls within our designated delivery zones unless otherwise specified during checkout.

The Order Process

1. Browsing & Selection: Customers can view our range of bouquets, floral arrangements, and gifts online. Product images are illustrative and provided in good faith, but as our products comprise natural flowers, variations in colour, stem length, and arrangement may occur.

2. Placing an Order: To place an order, select your desired items and add them to your basket. You will then proceed to the checkout page, where you'll be prompted to provide delivery details and select a preferred delivery date. Please ensure all contact and delivery information is complete and accurate.

3. Confirmation: After submitting your order and payment, you will receive an order confirmation on-screen and by email. This confirmation confirms your offer to purchase the selected products. Flowers Marylebone reserves the right to refuse, limit, or cancel any order at our sole discretion, particularly where products are unavailable, or if we believe your order is fraudulent or made contrary to these Terms.

4. Amendments: Should you wish to make changes to your order after confirmation, please contact our Customer Service as soon as possible. Whilst we will endeavour to accommodate changes, orders already prepared, dispatched, or delivered cannot be modified.

Product Substitution Policy

On rare occasions, it may be necessary to substitute some flowers or packaging due to seasonal availability or unforeseen supply issues. In these cases, Flowers Marylebone guarantees that any substitutions are of equal or greater value and maintain the overall style, theme, and colour scheme of your selected bouquet. We aim to inform customers of significant substitutions wherever practicable.

Payments

All prices on our website are inclusive of VAT (where applicable). The total cost of your order is clearly stated at checkout, including delivery charges, if any. Flowers Marylebone accepts various secure online payment methods. Payment is required in full at the time of ordering. Your payment will constitute an offer to buy our products, which is accepted once you receive our order confirmation.

We use secure third-party payment processors to handle card and electronic payments. Flowers Marylebone does not retain your card details after processing your payment. If your payment is not authorised or is reversed, we reserve the right to cancel your order and withhold delivery.

Delivery

Flowers Marylebone offers delivery throughout Marylebone and adjacent locations, subject to availability and operating hours. Delivery options, estimated arrival times, and associated costs are described at checkout. Please note that delivery times are estimates and cannot be guaranteed, particularly during peak periods (such as Valentine’s Day and Mother’s Day) or in the event of unforeseen circumstances beyond our control.

Please ensure full and correct recipient details, including name, address, postcode, and contact information. Any incomplete or incorrect information may result in non-delivery, for which we cannot accept liability. Where delivery fails due to incorrect details, we reserve the right to charge for re-delivery or cancel the order without refund.

If the recipient is not available at the time of delivery, our driver will attempt to leave the flowers in a safe place or with a neighbour, where possible and practical. A delivery card will be left with instructions. Alternatively, the driver may attempt to redeliver at a later time or date, subject to an additional charge.

Cancellations and Amendments

Customer Right to Cancel: Under UK Consumer Contracts Regulations, flowers and other perishable goods are exempt from the usual right to cancel orders post-delivery. However, up until 24 hours prior to the scheduled delivery date, you may cancel an order for a full refund. After this point, due to the perishable nature of flowers and preparation time required, we regret that cancellations or refunds are not available.

How to Cancel: To cancel an order, you must contact Flowers Marylebone as soon as possible, quoting your order number. After your order is prepared or dispatched, it cannot be cancelled or refunded.

Changes to Orders: If you wish to amend your order details or delivery instructions, please do so as promptly as possible so we may accommodate your request. Changes cannot be guaranteed after your order has gone into production or left our premises.

Refund Policy

We take great pride in the freshness and quality of our flowers. If you are not satisfied with your purchase for any reason, please contact us promptly (ideally within 24 hours of delivery), including your order number, a description of the issue, and photographs where relevant. Where we agree the product is not up to standard, we may offer a replacement or a full/partial refund at our discretion.

Refunds may take up to 5-7 working days to appear in your account, depending on your card provider or bank.

Liability

1. Limitation: Flowers Marylebone will not be liable for any damages, losses, or expenses arising out of or related to the use of our products or services, except where required by law. Our liability is limited to the purchase price of the product you ordered. We do not accept liability for indirect, incidental, or consequential damages, including loss of profits, revenue, or data.

2. Force Majeure: We shall not be liable for any delay or failure to perform any obligation under these Terms due to circumstances beyond our reasonable control, including but not limited to, acts of God, adverse weather conditions, strikes, labour disputes, pandemic or epidemic, supply chain disruptions, or transport difficulties.

3. Events Outside Our Control: Flowers Marylebone is not responsible for events outside our control that may disrupt delivery or supply. We will always endeavour to notify customers of delays or alternative arrangements as soon as possible.

Intellectual Property

All content on the Flowers Marylebone website, including photographs, text, logos, and trademarks, are the property of Flowers Marylebone or its licensors and protected by applicable copyright and intellectual property laws. No part of this website or its content may be reproduced, distributed, or used for commercial purposes without express written permission.

Personal Information & Privacy

Your privacy is of utmost importance to Flowers Marylebone. We collect, store, and process customer information only as necessary for processing orders and delivering products. Personal information will not be shared with third parties except as required to fulfil your orders or as required by law. Our detailed approach to your privacy is described in our Privacy Policy, available upon request.

Applicable Law and Jurisdiction

These Terms & Conditions, and any disputes arising from or related to them, are governed by the laws of England and Wales. Any legal actions or proceedings must be brought in the courts of England and Wales. Should any provision of these Terms be deemed unlawful, invalid, or unenforceable, such provision shall be severed and the remainder shall remain in full force and effect.

Updates to These Terms

Flowers Marylebone reserves the right to update or amend these Terms from time to time, with any revisions posted on our website. Your continued use of our service after any such changes constitutes your acceptance of the revised Terms. We encourage customers to review this page periodically for the latest Terms & Conditions.

Customer Service & Contact Information

If you have any questions or concerns about your order or these Terms & Conditions, please contact our Customer Service team. Our staff are happy to assist with any queries about online flower delivery Marylebone, cancellations, or refunds.

Application of These Terms

These Terms & Conditions apply to all customers ordering for delivery within Marylebone and the surrounding areas. Your use of our website and service implies acceptance of these Terms. Thank you for choosing Flowers Marylebone for your floral needs.